Fonecare Club Rules and Terms
March 2022
Fonecare will always exercise our discretion in a fair and just way when considering the merits of any claim made in connection with extended warranty, loss, damage, theft and/or replacement
Fonecare is not under any circumstances contractually, legally or otherwise obliged to fulfil any claim.
Fonecare does not provide any insurance products.
Fonecare is not an insurance company and is not subject to the same financial regulation requirements as an Insurance company.
Fonecare will exercise our discretion when considering requests for replacement phones and will charge an administration fee for replacement requests that result in Fonecare providing a replacement phone.
Fonecare is subject to the laws, rules and regulations in Guernsey and is not a regulated entity in Guernsey.
[Our address is La Moye House, La Moye Road, Vale, Guernsey, GY3 5DR]
August 2018
Fonecare is a club of affiliated members by subscription based in the Channel Islands
The common purpose we all share is the continued and hopefully uninterrupted use of our mobile phones
No new members will be accepted into the club at this time .
Membership fees are paid monthly in arrears
Membership is determined by Mobile phone number not equipment
An administration fee will be charged for each loan phone issued or repair made
While best endeavours will be used to provide as close a unit as possible to your existing equipment , the club will simply provide a loan unit
No financial payment will ever be made in relation to anything other than one months subscription
Once a payment has been missed the membership subscription has cancelled and no call on Fonecare resources will be accepted going forward
All changes to club rules will be posted on the website
The club will only maintain records of mobile telephone numbers not personal information or equipment details
Loan units will be issued whenever requested by a member , they may be subject to an additional cost if the members original equipment is never returned to service or taken back into the loan phone pool of equipment
It is the members responsibility to cancel the subscription if membership is no longer required
The club recommends its members take their own insurance against their equipment Fonecare gives you uninterrupted use not insurance
Data Protection January 2017
As per our club rules amended January 2013 the Club shall no longer hold nor maintain membership Data
Recent changes being introduced to protect peoples personal information require a different approach to the way people store and use personal information .
As you will be aware from January 2013 we no longer maintained our databases as for us there was no real justification to hold that data. All members were mailed and emailed of this change at the time
From this point onwards we will actually dispose of our historic data
How does this impact your membership .
As for some time your continued membership is based on you having subscribed within the previous 60 days and proving the same should you need to use the club , there is no immediate impact .
You will no longer receive any mailings or email contact as of course the club will not hold that data , the website is now the primary source of membership information
When using the exchange or repair services it is imperative that you correctly and clearly complete your equipment forms , this will be our only means of identifying your equipment and returning it to you if not going in to the loan pool .
Amendments February 2016
Fonecare is a club with affiliated members who by subscription which is based in the Channel Islands
The common purpose we all share is the continued and hopefully uninterrupted use of our mobile phones and devices, to the best reasonable endeavour’s of the club
Walk in repairs and exchanges will only be accepted at our designated repair centres as listed below , there is no longer a facility for this at our administration office in Guernsey
Stores are currently located at St Austell , Falmouth , and Penzance
Full addresses and contact numbers are listed on the main website
The members will provide the stores with proof of membership by means of a subscription payment within 60 days of that date .
Remote enquiries should be addressed to kailey@fonecare.gg
Club Head office Fonecare La Moye House , La Moye Road . Vale Guernsey GY35DR
The club only maintain records of mobile telephone numbers not personal information or equipment details
Loan units will be issued whenever requested by a member , they may be subject to an additional cost if the members original equipment is never returned to service or taken back into the loan phone pool of equipment
Club members will now be responsible for the safe return and carriage of loaned equipment to the repair centre after their equipment has been returned
To ensure the most continuous use of the equipment administering the equipment side of the service will be conducted directly with the Fonemechanix store , however the club will ultimately arrange and administer the processes required
To maintain the speed at which your equipment is exchanged all actions will be processed by the club after the event and members will as stated be responsible for the equipment received until its return to the loan phone pool of phones
Amendments November 2014
Fonecare is a club with affiliated members who by subscription which is based in the Channel Islands
The common purpose we all share is the continued and hopefully uninterrupted use of our mobile phones and devices, to the best reasonable endeavour’s of the club
The method by which loan phones and repairs are instigated will from this point be predominantly handled for the members by direct contact with Fonemechanix stores
Stores are currently located at St Austell , Truro, Falmouth , Truro and Penzance
Full addresses and contact numbers are listed on the main website
The members will provide the stores with proof of membership by means of a subscription payment within 60 days of that date .
enquiries should be addressed to kailey@fonecare.gg
Returned loan phones in the supplied packaging must not be returned in the original FREEPOST packaging you will be supplied with a return package if required
New office address is Fonecare Club La Moye House , La Moye Road . Vale Guernsey GY35DR
The club only maintain records of mobile telephone numbers not personal information or equipment details
Loan units will be issued whenever requested by a member , they may be subject to an additional cost if the members original equipment is never returned to service or taken back into the loan phone pool of equipment
To ensure the most continuous use of the equipment administering the service will be conducted directly with the Fonemechanix store
However all actions will be processed by the club after the event and members will as stated be responsible for the equipment received until its return to the loan phone pool of phones
Amendments January 2013
Fonecare is a club with affiliated members who by subscription which is based in the Channel Islands
The common purpose we all share is the continued and hopefully uninterrupted use of our mobile phones and devices, to the best reasonable endeavour’s of the club
The method by which loan phones and repairs are instigated will from this point be predominantly handled for the members by direct contact with Fonemechanix stores
Stores are currently located at St Austell , Bodmin , Falmouth , Truro and Penzance
Full addresses and contact numbers are listed on the main website
The members will provide the stores with proof of membership by means of a subscription payment within 60 days of that date .
The Administration office at 3 Collage Street St Peter Port Guernsey will no longer be in operation for walk in or telephone enquiries and should be addressed to kailey@fonecare.gg
Returned loan phones in the supplied packaging may still be returned FREEPOST to Collage Street for the foreseeable future
The club will only maintain records of mobile telephone numbers not personal information or equipment details
Loan units will be issued whenever requested by a member , they may be subject to an additional cost if the members original equipment is never returned to service or taken back into the loan phone pool of equipment
To ensure the most continuous use of the equipment administering the service will be conducted directly with the Fonemechanix store
However all actions will be processed by the club after the event and members will as stated be responsible for the equipment received until its return to the loan phone pool of phones